At joondalupgolfbox.com, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not be right for you, which is why we have a straightforward refund and return policy.

Change of Mind
We offer a 30-day change-of-mind refund or exchange policy. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also have the original proof of purchase. Please note that for health and hygiene reasons, certain items such as golf gloves, hats, and sunglasses are final sale and cannot be returned unless faulty.

Faulty or Damaged Goods
If you receive a faulty or damaged product, please contact us immediately. We will work with you to resolve the issue promptly, which may include a repair, replacement, or refund. Your rights under the Australian Consumer Law are always guaranteed.

How to Return an Item
To start a return, please visit our website at joondalupgolfbox.com and navigate to the Returns section to initiate the process. You will be responsible for paying the shipping costs for returning your item, unless the product is faulty. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded, unless they are faulty.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Need More Help?
If you have any questions about our returns and refunds policy, please visit our website at joondalupgolfbox.com for more information.